Modified: 20/12/2024
Introduction
Guthalee is committed to ensuring customer satisfaction. If you are not happy with your purchase of food items,
you may be eligible for a refund or partial refund if requested within 24 hours of the original purchase.
Order Cancellation by Customer
• Customers can cancel orders before they are confirmed by Guthalee.
• Once the restaurant begins preparing the order, cancellation may not be possible.
• Refunds for prepaid orders are processed within 2-5 business days.
Order Cancellation by Guthalee
• If Guthalee is unable to fulfill an order due to unforeseen circumstances, a full refund will be issued.
• Customers will be notified of cancellations via the app or their registered contact details.
Refund Policy
• Refunds for prepaid orders will be credited to the original payment method (e.g., credit card, wallet).
• If the payment was made through a third-party wallet (such as Paytm or PhonePe), the refund will be processed via the same wallet.
Delivery Fee Policy
Delivery fees are non-refundable unless the cancellation is due to an error on Guthalee's part.
Contact Information
Guthalee
504 A, Village Choma, Gurugram, Haryana, India 122017
Email: [email protected]
Phone: +91 9953203343
Website: https://www.guthalee.com/contact-us
